French speaking collection advisor

Is your French at a near or native level? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure, trying to provide the best possible solution for a client?

If so, then the position of French speaking Collection Advisor might just be for you!

We are currently seeking a motivated and client-centric French speaker to join a newly established Credit Management Services center in Greece.

As a French speaking Collection Advisor, you will:

• be at the forefront of the business, operating via telephone/chat/email to support customers mostly located in Switzerland
• establish positive engagement with the customers, build relationships and demonstrate fair treatment
• conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
• provide guidance to customers on the availability of free money advice
• maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

A French speaking Collection Advisor, should demonstrate:

• A native or a near-native level of French or Swiss French
• Fluency in English
• Good level in German will also be highly appreciated
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
• Service oriented and problem solving mindset
• Patience and calmness in all situations
• Ability to work both independently as well as a member of a team
• PC literacy

The company offers the following benefits for this French speaking Collection Advisor role:

• Opportunity to participate in the development of a front-running service centre
• A competitive package including an attractive base pay (including 2 extra salaries per year),
• bonus scheme plus extra benefits
• Best-in-class training program that spans several weeks to develop your skill set and ensure your success
• Professional growth and development opportunities
• Working hours will be in accordance with Switzerland's business hours and candidates will work on premises

Why Randstad?

We are the #1 HR Consulting firm in Greece;

We have a team of consultants, specialized in the recruitment of multilingual customer service agents;

You will be contacted by our team right after submitting your CV;

You will receive frequent feedback throughout the evaluation process.

Follow the link below & apply now!