Enterprise Service Assurance Engineer

Adecco HR is the largest Human Resources services company worldwide and is certified in Greece, according to the international standard ISO 9001:2015, in the fields of recruitment and selection of personnel and temporary employment. We are looking for an Enterprise Service Assurance Engineer to join the dynamic team of Vodafone Greece.

Enterprise Service Assurance Engineer

Job Description

• Monitor enterprise connectivity, voice, and digital communication services on a 24/7 basis and provide first-level technical support. 

• Perform proactive service monitoring and health checks to identify potential service issues before customer impact occurs. 

• Manage service requests and incidents in accordance with established operational procedures. 

• Troubleshoot connectivity and network-related incidents across physical, Ethernet, and IP network layers. 

• Analyze customer-impacting incidents and assess technical information to determine the appropriate resolution path. 

• Utilize monitoring and management tools to review service status, alarms, and diagnostic information. 

• Coordinate restoration activities with internal teams and arrange on-site technical support when required. 

• Escalate complex incidents to specialized support teams following the completion of first-level analysis. 

• Maintain accurate incident, trouble ticket, and CRM records. 

• Communicate effectively with customers and internal stakeholders, providing regular incident updates and technical reports.

Candidate Profile

• Degree, diploma, or equivalent qualification in Telecommunications, Electronics, Computer Science, Information Technology, or a related field. 

• Strong understanding of LAN/WAN environments and troubleshooting principles across OSI Layers 1, 2, and 3. 

• Good knowledge of Ethernet technologies, IP Networking, and TCP/IP protocols. 

• Familiarity with enterprise connectivity solutions, customer-premises equipment, and digital communication services. 

• Experience using monitoring and network management systems. 

• Strong analytical and problem-solving skills with the ability to follow structured incident management processes. 

• Excellent communication, coordination, and customer service skills. 

• Good knowledge of Microsoft Office applications. 

• Good command of the English language, both written and verbal. 

• Networking certifications and SD-WAN knowledge will be considered an asset.

The Company Offers

• Friendly and challenging working environment.

• Competitive salary package, annual bonus.

• Opportunities for further development.

• Unlimited access to learning resources and trainings.

• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with teams, values, and services.

• Extra days off: Vodafone Day, Family Day.

After collecting and reviewing the submitted resumes, we will contact candidates who meet the requirements of the position to schedule an interview.

For more job opportunities, please visit our website at www.adecco.com/el-gr and submit your resume to our database. We recommend using Google Chrome when uploading your CV to the Adecco database.

All applications are treated with the utmost confidentiality.

Adecco HR is an Equal Opportunity Employer and committed to fostering a diverse and inclusive workplace. All applicants are considered equally, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic characteristics, disability, age, or any other characteristic protected by applicable law. We foster to a workplace where everyone feels respected, valued, and empowered to grow and succeed.