Human Factor is seeking, on behalf of a client - a company specializing in professional career development - for a B2B Sales Representative. The selected professional will be the primary point of contact for individual clients and educational institutions.
Key Responsibilities
- Serve as the first point of contact for clients (students, parents, and educational institutions) via phone, email, and online channels.
- Provide accurate information about the company's' products, services, and educational tools
- Record, track, and follow up on customer inquiries and support tickets through the company’s CRM
- Guide new customers through onboarding processes and assist them in using the company’s digital platforms
- Handle and resolve customer complaints in a professional, solution-oriented manner
- Maintain up-to-date knowledge of company offerings, ensuring clear and consistent communication
- Collaborate with sales, marketing, and product teams to improve the overall customer experience
- Gather and communicate customer feedback to relevant departments for process and service improvement
Requirements:
- Bachelor’s degree in Business Administration, Communication, Education, Psychology, or a related field
- 2+ years of experience in customer support, client services, or account management, preferably in B2B or educational services
- Strong familiarity with CRM systems (e.g. Salesforce, HubSpot) and office productivity tools (MS Office /Google Workspace)
- Excellent written and verbal communication skills in English and Greek
- Experience in customer onboarding or customer success roles
- Exposure to SaaS products or digital learning platforms
- Demonstrated ability to handle multiple projects and requests simultaneously in a dynamic environment
Benefits:
- Comprehensive medical and pharmaceutical coverage
- Transportation card provided
- Performance-based bonuses
- Continuous sales training and professional development