The Porto Platanias Hotels & Resorts Group operates dynamically in Crete, developing and managing 5-star hotel properties that offer high standards of hospitality with a strong focus on authentic Cretan hospitality.
At Porto Platanias Hotels & Resorts, we cultivate a passion for tourism and make meaningful investments in our people. We create career opportunities within a modern working environment that promotes professional development and supports a healthy work–life balance.
Operations Manager
Key Responsibilities:
- Collaborate closely with all internal departments to ensure a seamless, intuitive and consistently elevated guest experience across the resort.
- Ensure that all Standard Operating Procedures (SOPs) are fully understood and consistently applied by all team members, supporting a culture of precision, consistency and service excellence.
- Ensure that the Housekeeping Department consistently delivers immaculate standards of cleanliness, presentation and comfort, in line with premium luxury hospitality expectations.
- Monitor daily operations and guest relations activities, ensuring that all matters are handled efficiently, discreetly and in line with Porto Platanias Hotels & Resorts standards.
- Ensure that all team members demonstrate behaviours aligned with company values, fostering a culture of respect, ownership and guest-centric mindset.
- In collaboration with the Managing Director, Hotel General Manager and Procurement Manager, prepare and manage the annual supplies budget, ensuring cost efficiency without compromising quality.
- In collaboration with the Managing Director, Hotel General Manager and HR Manager, develop and manage annual staffing budgets, ensuring optimal resourcing aligned with operational demand and service standards.
- Maintain consistently high operational standards across all departments, with a strong focus on quality, detail and guest experience.
- Identify opportunities for continuous improvement and implement practical initiatives to enhance operational efficiency, cost control, revenue generation and overall guest satisfaction.
- Ensure the delivery of exceptional guest experiences, consistently reflected through positive feedback, loyalty and online reviews.
- In collaboration with the Managing Director, develop the annual internal revenue budgets, ensuring alignment with overall business objectives.
- In coordination with all Heads of Departments, develop and implement an annual operational action plan focused on achieving revenue targets and elevating guest satisfaction across all properties under responsibility.
- Prepare clear, accurate and insightful regular and ad hoc reports based on guest feedback, maintenance issues, purchasing data and key operational KPIs to support decision-making.
- Ensure all internal audits are completed accurately, on time, and used as a tool for continuous improvement.
- Lead the training and development of all team members, fostering a culture of continuous learning, accountability and performance excellence.
- Safeguard full compliance with health, safety, security and regulatory standards, ensuring a safe environment for both guests and team members at all times.
Qualifications:
- Bachelor’s degree in Tourism Management, Business Administration, or a related field.
- 3–5 years of experience in a senior operational role (Operations Manager, Assistant Operations Manager, or Head of Department) within a 4–5 hotel or resort environment.
- Proven experience in managing multi-department operations, including Front Office, Housekeeping, Food & Beverage, and Guest Relations.
- Excellent written and verbal communication skills in both Greek and English.
- Proficiency in MS Office and Hotel Management Systems (preferably Protel or similar PMS platforms).
- Ability to work effectively in a fast-paced, high-occupancy seasonal resort setting with a strong focus on service quality and operational consistency.
Benefits
- Opportunities for professional growth and career development.
- Competitive remuneration package.
- Participation in training programs and career advancement opportunities within the Group.
- Accommodation provided (where required).
- Three daily meals at the staff restaurant.