Have at least 2 years of experience as a Front Office Agent or in a similar position
Very good knowledge of English language. Written and spoken
Additional languages will be considered a plus
Patience and flexibility towards demanding circumstances with guests
Good communication skills
Ability to make each guest feel unique, welcomed, and generally feel like ‘home’
Customer-service experience
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Knowledge of Microsoft Office Programs like Excel, Word