A French online financial services company, specializing in payment solutions for freelancers and SMEs, is looking for Customer Advisors to join its growing team in Athens.
🔧 Key Responsibilities
- Handle incoming customer calls and emails
- Identify and assess customer needs to achieve high satisfaction levels
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information using the appropriate tools and methods
- Meet individual and team customer service targets and case-handling quotas
- Maintain records of customer interactions, process customer accounts, and file documentation
- Follow communication procedures, guidelines, and company policies
✅ Requirements
- Native / near-native proficiency in French (native accent required)
- Very good command of English
- Good knowledge of MS Office
- Strong phone handling and active listening skills
- Customer-oriented mindset with the ability to adapt to different personality types
- Excellent communication skills
- Ability to multitask, prioritize tasks, and manage time effectively
⏰ Working Hours
Rotational shifts between 06:00 – 22:00, Monday to Sunday
🏠 Work Model
- Hybrid working model
- Work From Home (WFH) option available after training, subject to performance (temporarily approved)
- At any time, based on productivity or client requirements, advisors may be requested to return to the office
WFH requirements:
- Dedicated workspace at home
- Stable internet connection (speed test required as per WFH standards)
🎓 Training
- In-house training
- Nesting and practice period included
- Training duration: 2 weeks
💶 Salary & Benefits
- Salary: €1,050 gross/month
- 10% monthly performance-based bonus
- Indefinite contract
- 14 salaries per year
- Daily meal voucher (Up Hellas Mastercard)
- Private health insurance (including dental and optical coverage)
- Mobility program
- Free gym access, wellness activities, and rooftop cinema with Acropolis views
- Employee events and a modern, dynamic working environment