Customer Service Specialist

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a leading international company in the premium bathroom design & water innovation industry, for a dynamic professional to cover the following position:

Customer Service Specialist

Job Description

• Respond to customer inquiries regarding products and services, providing accurate and timely information

• Process orders, manage transactions, and handle cancellations, returns, or exchanges

• Address and resolve customer complaints, ensuring a smooth and satisfactory outcome

• Provide technical support and troubleshooting related to products and services

• Collect and record customer feedback to support continuous improvement

• Maintain detailed records of customer interactions, transactions, and issues in CRM systems

• Build and maintain strong customer relationships to enhance loyalty and retention

• Conduct proactive communication with customers regarding new products, updates, or services

• Support the sales team with administrative tasks and preparation of offers

Candidate Profile

• Previous experience in a customer service or similar role

• Familiarity with CRM systems and customer service tools

• Strong understanding of products/services and ability to communicate them effectively

• Excellent data entry and organizational skills

• Strong verbal and written communication skills

• Problem-solving mindset with the ability to handle customer issues efficiently

• Active listening skills and customer-oriented approach

• Ability to remain calm and professional under pressure

• Flexibility and adaptability in a fast-paced environment

• Conflict resolution skills with a focus on customer satisfaction

• Good command of the English language

The Company Offers

• Competitive remuneration package

• Hybrid working model

• Opportunity to work in a dynamic and international environment

• Continuous training and development

• Supportive and professional work culture

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.