Key Responsibilities
Regional Leadership and Strategy
- Develop and implement the regional operational plan in alignment with the company’s overall strategy
- Take responsibility for regional performance, ensuring that business objectives, project commitments and service standards are met
- Translate strategic priorities into clear objectives, action plans and responsibilities for regional teams
- Identify opportunities to expand the company’s presence and strengthen its position in Northern Greece
- Provide senior management with regular updates on regional activities, performance, risks and resource requirements
Operations and Project Delivery
- Oversee the planning, coordination and execution of regional projects, from initial requirements and mobilisation through implementation, acceptance and ongoing support
- Monitor project schedules, budgets, deliverables and contractual obligations, intervening when corrective action is required
- Coordinate technical teams, project managers, field operations and external partners to ensure effective execution
- Allocate resources across projects and operational activities, balancing delivery priorities and team capacity
- Establish clear escalation processes and resolve issues affecting project progress or customer satisfaction
- Ensure effective handovers between project delivery, maintenance and customer support teams
- Improve operational processes to increase efficiency, consistency and service quality
Technical Oversight
- Provide informed oversight of projects involving software applications, IT infrastructure, communications and integrated technology systems
- Work with technical leads to assess proposed solutions, implementation approaches, dependencies and risks
- Ensure that technical solutions meet customer requirements and can be supported throughout their lifecycle
- Support teams in resolving complex issues involving software, hardware, connectivity and third-party integrations
- Promote appropriate standards for documentation, testing, deployment, information security and maintenance
- Assess technical proposals and explain their operational and commercial implications to non-technical stakeholders
People Management
- Lead, support and develop multidisciplinary teams, establishing clear expectations and accountability
- Define team priorities and responsibilities in cooperation with functional managers
- Monitor performance, provide constructive feedback and address performance issues promptly
- Identify recruitment, training and development needs in collaboration with HR and senior management
- Develop team leaders and strengthen knowledge sharing and succession planning
- Encourage effective cooperation between regional teams and headquarters
- Maintain a sustainable workload through realistic planning and appropriate resource allocation
Client Relationships and Business Development
- Act as a senior regional point of contact for key clients, partners and stakeholders
- Build long-term relationships by understanding client needs and ensuring reliable delivery
- Participate in client meetings, project reviews and the resolution of significant escalations
- Identify new business opportunities and work with commercial teams to assess and pursue them
- Support the preparation of proposals and tenders by contributing technical, operational and resource planning input
- Participate in negotiations within the company’s approval framework
- Represent AMCO at relevant meetings, industry events and regional business activities
Financial and Performance Management
- Prepare and monitor regional budgets, forecasts and resource plans in cooperation with finance and senior management
- Track project costs, operational expenditure and profitability, identifying variances and corrective actions
- Support procurement planning and supplier coordination to ensure timely availability of equipment and services
- Monitor key performance indicators relating to delivery, financial performance, service quality and customer satisfaction
- Identify operational and commercial risks and establish appropriate mitigation plans
- Ensure regional activities follow company policies, contractual requirements and applicable standards
Required Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electrical Engineering or a related technical discipline
- Substantial professional experience in technology, IT services, systems integration or technology project delivery, including experience in a senior leadership position
- Strong technical background and the ability to evaluate IT solutions, discuss implementation challenges and make informed decisions
- Proven experience managing multidisciplinary teams and coordinating multiple projects or operational functions
- Demonstrated ability to deliver projects within agreed timelines, budgets and quality requirements
- Experience in budgeting, cost control, resource planning and performance reporting
- Experience managing client relationships and working with senior internal and external stakeholders
- Excellent command of Greek and English, both written and spoken
- Availability to travel regularly within Northern Greece and to other company or project locations as required
Key Skills and Competencies
- Leadership: Ability to set direction, develop people and maintain accountability
- Technical judgement: Ability to assess technical options and their business implications
- Operational discipline: Strong planning, prioritisation and follow-through
- Commercial awareness: Understanding of costs, profitability, contractual commitments and growth opportunities
- Decision-making: Ability to act effectively under pressure and with incomplete information
- Communication: Ability to explain complex issues clearly and align different stakeholders
- Problem-solving: A structured approach to identifying causes, evaluating options and implementing solutions
- Customer focus: Commitment to dependable delivery and long-term client relationships
Preferred Qualifications
- Experience in Intelligent Transportation Systems, smart mobility, smart cities or related technology sectors
- Experience managing projects that combine software, hardware, communications and field implementation
- Familiarity with public-sector projects, procurement procedures and tender processes
- Experience overseeing maintenance operations, service-level agreements and technical support
- Postgraduate qualification in Business Administration, Technology Management or a related field
- Relevant project management or service management certification
Success in the Role
Success will be demonstrated through reliable project delivery, effective regional operations, strong team performance and productive client relationships. The General Manager will be expected to improve coordination, maintain financial discipline and contribute to the sustainable growth of AMCO’s activities in Northern Greece.