Main Purpose:
As a Claims Analyst, you will play a vital
role in protecting the company’s commercial and financial interests across our
global shipping operations. You will manage the full lifecycle of demurrage and
post-fixture claims - handling submissions, analysing complex charter party
terms, negotiating outcomes, and ensuring timely settlement of every case.
You will have the opportunity to work
closely with shipowners, brokers, counterparties, and internal commercial
teams. Your ability to analyse, negotiate, and resolve claims will directly
support Trafigura’s profitability while minimizing exposure and loss across the
Group.
You will also contribute to broader
commercial risk management by raising awareness of exposure, supporting
contract negotiations, and participating in annual claims and exposure
reporting.
Key Responsibilities:
- Prepare, analyse, and review demurrage and non-demurrage being
all post-fixture items (deviation, speed up, heating, purging, port costs,
freight differential, war risk costs)
- Manage the claims process end-to-end—from initial submission
through negotiation with owners and counterparties to successful
settlement
- Collaborate with internal stakeholders across all commercial
teams to maximize recoveries and minimize losses
- Build strong working relationships with your customers and
negotiate every line item with clarity and confidence
- Support exposure management through contract reviews,
negotiation input, and annual reporting
- Contribute to enhancing awareness of risk exposure across the
business
- Report P&L to internal stakeholders
Department Overview:
- Based in our Athens office, the Claims Team
centrally manages all demurrage and post-fixture claims for Trafigura’s global
Oil and Dry Cargo operations. As the single coordination point for every
maritime claim across the Group, the team plays a vital role in protecting
commercial value, minimizing financial exposure, and ensuring accurate P&L
reporting.
- Working closely with traders, operators,
charterers, and counterparties worldwide, the team handles the full lifecycle
of complex claims—analysing, negotiating, and settling disputes to maximise
profit for the Group. The Claims Team also raises exposure awareness across
commercial desks, supports contract interpretation, and contributes to
efficient, risk-aware cargo operations.