About Attica Blue Hospitality:
Attica Blue Hospitality, a newly established member of the Attica Group, is poised for rapid expansion in the hospitality sector.
Attica Group is a leading provider of ferry services for passengers and cargo in the Eastern Mediterranean Sea, operating renowned brands such as Superfast Ferries, Blue Star Ferries, Hellenic Seaways, and ANEK Lines.
With the recent acquisition of Tinos Beach Hotel, Attica Blue Hospitality is investing in growth and innovation. Join a team that is passionate, intuitive, and committed to excellence. We strive to delight our guests by creating memorable experiences that last a lifetime. As a team member, you will be central to our vision of delivering exceptional and lasting hospitality.
About the Location:
Tinos Beach Hotel is located on the sandy beach of Kionia, 2.6 km west of Tinos Port. The property is currently undergoing comprehensive renovation.
About the Role:
The ideal candidate will work closely with
the Sales and Management teams to ensure smooth reservation operations and
maximize room revenue throughout the season.
Key Duties & Responsibilities:
- Understand and anticipate guest needs, providing
personalized service that exceeds expectations.
- Handle phone and email inquiries efficiently,
professionally, and in a friendly manner.
- Adopt a sales-oriented approach to maximize direct
bookings, occupancy, and room revenue, including upselling rooms and hotel
services.
- Manage reservations across all channels (PMS, OTAs),
ensuring special requests and relevant information are communicated to the
appropriate departments.
- Monitor cancellations, modifications, no-shows, and
deposit requirements.
- Maintain up-to-date knowledge of rooms, hotel
facilities, offers, and local attractions/competitors.
- Collaborate closely with Front Office and Sales teams
to ensure smooth workflow and an enhanced guest experience.
- Maintain and update guest profiles to ensure optimal
recognition and service.
- Comply with departmental standards and provide
suggestions for efficiency improvements.