Customer Engagement Specialist

Are you an experienced and talented professional, with a strong sales experience and a solid educational background, keen to work for a leading multinational company? 

Great news for you! 

Bayer is looking for a Customer Engagement Specialist! Are you up for the challenge?

If you want to build a stronger, more sustainable future and cultivate your career as a Customer Engagement Specialist, please apply now!

The position is permanent, based in Athens.

As a Customer Engagement Specialist your responsibilities will include:

• Proactively execute sales strategies to drive product visibility and growth within the assigned territory, executing customer omni channel engagement initiatives with HCPs, hospitals, and pharmacies to provide scientifically accurate product information, identify new business opportunities, and continuously assess performance against sales targets, making necessary adjustments to achieve short- and mid-term objectives always aligned with established campaigns and the MCCP
• Develop strong functional and cross functional networks to enhance collaboration to gather actionable feedback, leverage peer insights, foster continuous learning to overcome barriers, enhance sales strategies and improve overall skills and capabilities
• Establish and nurture strong relationships with HCPs, hospital decision-makers, and other key stakeholders by providing comprehensive product training, troubleshooting support and organizing educational initiatives such as workshops, webinars, and hands-on sessions, to ensure optimal product usage, customer satisfaction, and increased adoption
• Take ownership of the assigned territory, focusing on outcome driven initiatives while continuously monitoring market trends, competitor activities, and healthcare practices within the territory, gathering and sharing insights on customer needs and market challenges with internal teams to refine sales strategies and product positioning, while recommending proactive responses to maintain a competitive edge
• Develop and maintain in-depth knowledge of the company's pharmaceutical product portfolio and scientific value propositions, effectively communicating product benefits, usage guidelines, and safety information to HCPs, while responsibly promoting patient-centric outcomes and representing the company at medical conferences, promotional events, and scientific forums to enhance brand presence
• Ensure full compliance with company policies, industry ethics codes and legal regulations in all promotional and sales activities, accurately reporting customer interactions, sales performance, and market data in the CRM system, while regularly providing management with insights on territory performance, customer feedback, and competitive dynamics

The ideal candidate for the position of Customer Engagement Specialist will be expected to possess the following:

• Bachelor’s degree from a reputable University with a preference in Life Sciences
• MSc preferably in Life Sciences would be considered an asset
• Demonstrates a track record of consistently meeting or exceeding targets and objectives
• Demonstrate out-of-the-box thinking and partner with customers to co-create innovative solutions, addressing unique needs and driving mutual business growth
• Knowledge of the local health care environment, orientation in the system of regional and faculty hospitals, private and other health facilities
• Fluency in Greek & English (both written and verbal)
• Traveling required

Bayer offers the following benefits for this position:

• Competitive remuneration package
• Dynamic working environment, focused on company’s values

If this Customer Engagement Specialist role sounds appealing to you, we want to hear from you today! Apply online now!

For more information, you can contact with Tzina Vamvatsikou at 216 6001356.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.