Front Office Agent

Description

A Front Office Agent at Santikos Collection is never just a receptionist.

They are the first smile that welcomes a guest, the reassuring presence that makes every arrival feel effortless, and the person who transforms a simple check-in into the beginning of a memorable stay.

At Twinn Downtown Piraeus, where contemporary hospitality meets the vibrant energy of Piraeus, every interaction matters. We are looking for a welcoming, organized, and guest-oriented Front Office Agent to join our team and contribute to a seamless guest experience, from the first point of contact to the final farewell.

Because great hospitality begins with a warm welcome and lives on in every detail.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and personalized check-in and check-out experience.
• Manage guest reservations, room assignments, and front office procedures accurately and efficiently.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and concerns promptly, ensuring a high level of customer satisfaction.
• Coordinate closely with the Housekeeping and other hotel departments to ensure smooth daily operations.
• Manage telephone calls, emails, and other guest communications in a professional and timely manner.
• Handle payments, billing procedures, and cash transactions accurately, following established hotel policies.
• Maintain accurate guest records and ensure compliance with hotel procedures and service standards.
• Contribute to a positive team environment and support the delivery of consistent, high-quality hospitality.

Requirements

• Previous experience in a Front Office or Reception position, preferably within a hotel environment.
• Excellent communication and interpersonal skills, with a genuine passion for guest service.
• Good command of English knowledge of additional languages will be considered an asset.
• Strong organizational skills, attention to detail, and the ability to multitask effectively.
• Professional attitude and the ability to remain calm and solution-oriented in a fast-paced environment.
• Familiarity with hotel reservation systems and front office software will be considered an advantage.
• A team-oriented mindset and a proactive approach to meeting guests' needs.

If you believe that exceptional hospitality begins with making people feel welcome, comfortable, and valued, we would love to meet you.

Be the first impression that makes a difference. Become part of Santikos Collection.