Job Purpose
To support the Outlet Manager or Outlet Senior Manager in overseeing the
daily operation of the outlet, ensuring service excellence, guest satisfaction,
and smooth team coordination. The Outlet Assistant Manager plays a key
operational role on the floor, supervising service teams, maintaining
standards, and ensuring an efficient workflow throughout service periods.
This role contributes to the outlet’s success by ensuring consistent
execution of brand standards, supporting team development, and maintaining a
positive and organized work environment.
Key Responsibilities
Operational Leadership & Excellence
- Supervise daily outlet operations,
ensuring smooth coordination and consistent service delivery.
- Act as shift leader, maintaining a
strong presence on the floor to monitor quality and service flow.
- Support the Outlet Manager in ensuring
adherence to health, safety, and hygiene standards (HACCP and internal
policies).
- Assist in planning and executing
outlet activities, promotions, and special events.
Team Management & Development
- Supervise,
guide, and support the service team to ensure high performance and adherence to
standards.
- Support
the recruitment, onboarding, and training of new and returning seasonal team
members.
- Foster teamwork and motivation,
creating a positive and collaborative work atmosphere.
Financial & Business Performance
- Support daily sales activities,
upselling, and cost control initiatives in line with divisional objectives.
- Assist in monitoring stock, waste, and
operational costs to ensure efficiency.
- Contribute to achieving revenue
targets through effective service and guest engagement.
Guest Experience & Service Quality
- Ensure every guest receives attentive,
professional, and friendly service.
- Handle guest feedback and service
recovery with professionalism and discretion.
- Support a culture of continuous
improvement based on guest feedback and internal reviews.
Coordination & Communication
- Ensure effective communication with
Culinary, Bar, and other departments for smooth operation.
- Participate in daily briefings and
service meetings, communicating priorities and updates to the team.
- Support clear and consistent
information flow between management and service employees.
Accountability
- Accountable for the smooth execution of outlet
operations during assigned shifts.
- Responsible for supervising service quality,
maintaining standards, and supporting team performance.
- Acts as delegated leader in the absence of the
Outlet Manager or Outlet Senior Manager.