Is your English at a near native level? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client?
If so, then the position of English speaking Collection Advisor might just be for you!
We are currently seeking a motivated and client-centric English speaker to join a newly established Credit Management Services center in Greece.
As an English speaking Collection Advisor
, you will:
- be at the forefront of the business, operating via telephone/chat/email to support customers located in the UK
- establish positive engagement with the customers, build relationships and demonstrate fair treatment
- conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
- provide guidance to customers on the availability of free money advice
- maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation