Customer Contact Agent

Would you like to become part of the world’s most international company?

A company that pioneered cross border express delivery since 1969 and is now active in more than 220 countries and territories worldwide.

Join our team and discover how an international network that is focused on service, quality, and sustainability, can connect people, and improve lives through the power of global trade. And not just for our customers but for every member of our team too.

Job Description

Support administration of import processes and activities to provide preparation and clearance of documentation through the relevant authorities and guide customers on relevant customs regulations in line with business strategy and objectives. 

Key Responsibilities

• Communicate with customers to provide guidance on customs regulations
• Support & update import operations and documentation processes
• Conduct pre-alert screenings of paperwork
• Perform data entry and maintain accurate records in systems
• Ensure compliance with regulations and quality standards
• Assist with reporting and resolve routine operational issues
• Apply best practices and perform quality checks to ensure accuracy and timeliness

Requirements

• Vocational / Technical education or relevant certification
• Excellent command of English Language (written and spoken)
• Experience with MS Office and computer systems
• Strong attention to detail and organizational skills
• Basic knowledge of customs processes (preferred)
• Good communication and teamwork skills

What We Offer

✔ Competitive monthly gross salary - 1300EUR

✔ Food vouchers

✔ Private life & health insurance for employees and their families

✔ Annual health check-up & eye examination

✔ Retirement/pension plan

✔ Additional paid leave days

✔ Comprehensive wellness program (nutrition, psychological support, etc.)

✔ Continuous training and development opportunities

Ready to make your mark at DHL Express Greece?

Join a team that values innovation, teamwork, and deliver smiles across the globe.

Start your journey with us today - where your passion meets endless possibilities!