Guest Relations Agent

About us

We are the future of luxury hospitality. At Sani/Ikos Group, we operate 13 award-winning beachfront resorts across Greece and Spain and have ambitious plans for expansion. Our enduring legacy is rooted in continuous innovation. This is a chance to join a successful and growing brand that is redefining the world of luxury, offering you the opportunity to make a tangible impact. 

At Sani/Ikos Group, our people are our greatest strength. Our mission is to selflessly serve each guest, and our vision is to be the most admired brand globally. We’re committed to creating a positive workplace and are fiercely dedicated to your growth and training, ensuring every team member can achieve their potential. We celebrate your uniqueness and support you to be bold, imagine new possibilities, and drive genuine impact. We live our values of Respect, Authenticity, Creativity, Passion, Responsibility, and Excellence every day, providing a positive, supportive environment where you can thrive and lead.  

About the job

Rooms Division: Guest Relations Agent

Locations: Greece Corfu, Kos, Halkidiki, Crete

Duration: 7 months, between March-November 

At Sani/Ikos Group, the Front Office department plays a pivotal role in guest experiences. Our Front Office Team orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.

Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do. 

Responsibilities:

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.

VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.

Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.

Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.

Standards: Maintain lobby and guest areas in line with hotel presentation and service standards. 

• You have proven experience in a relevant position, preferably in a 5-star resort or hotel environment. You are fluent in English, as well as a second language (Russian, German, or French).
• You possess computer literacy and knowledge of hospitality software such as Opera or Fidelio.
• You hold a degree or diploma in Hospitality or Tourism.
• You demonstrate strong communicative, interpersonal, managerial, and problem-solving skills.

* Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team.

• We're ready to invest in your potential and provide the launchpad for a rewarding, high-impact career. If you're ready to commit your energy, we'll give you the resources to develop quickly. 
• Accelerated growth path: We focus on training and development from day one, providing unique programmes designed to fast-track your skills and open the door to supervisory and mid-level roles faster than anywhere else. From structured onboarding and continuous learning through our global e-learning platform, training academies, masterclasses and workshops-enhanced by exclusive academic partnerships such as eCornell - to transparent performance management and leadership development, we support your growth, empower your impact and help you shape your career from day one. At the same time, we foster teamwork and a strong sense of community through our internal communication tools, where people connect, collaborate, share knowledge and celebrate success.
• Quality mentorship: You’ll join high-performing teams, benefiting from direct mentorship and working alongside exceptional senior leaders who are invested in your success and professional evolution.
• Job security and financial stability: As a fast-growing and financially solid group, we offer stability and a competitive remuneration package that allows you to plan your future with confidence and focus on developing your leadership skills, complemented by accommodation, daily transportation support and full board meals.