Θέσεις εργασίας στην Ελλάδα
13/3/2026

Guest Relations Agent

Τουρισμός - Ξενοδοχεία

Πόλη ΠΛΑΤΑΝΙΑΣ | ΧΑΝΙΑ
Απασχόληση Μερική απασχόληση
Επίπεδο Σπουδών ΙΕΚ, ΤΕΙ, ΑΕΙ

Περιγραφή

The Porto Platanias Hotels & Resorts Group operates dynamically in Crete, developing and managing 5-star hotel properties that offer high standards of hospitality with a strong focus on authentic Cretan hospitality.

At Porto Platanias Hotels & Resorts, we cultivate a passion for tourism and make meaningful investments in our people. We create career opportunities within a modern working environment that promotes professional development and supports a healthy work–life balance.

Απαραίτητα Προσόντα

  • Bachelor’s degree or diploma in Hospitality Management (preferred).
  • Previous experience in Front Office or Guest Services in a luxury hospitality environment.
  • Excellent command of English; additional languages will be considered an asset.
  • Proficiency in property management systems such as Opera and other hotel-related software.

Key Responsibilities

  • Actively promote hotel amenities, services, and packages to enhance the overall guest experience.
  • Organize and facilitate guest engagement activities and events.
  • Promote hotel facilities such as restaurants, bars, spa, and other available services.
  • Address guest complaints and concerns promptly and professionally to ensure guest satisfaction.
  • Follow up with guests to ensure issues have been fully resolved.
  • Maintain effective communication with departments such as Housekeeping, Maintenance, and Food & Beverage to ensure seamless service delivery.
  • Provide personalized assistance and respond promptly to guest inquiries and requests.
  • Assist guests with reservations and provide recommendations for local attractions, dining, and transportation.
  • Coordinate special requests such as room preferences, celebrations, and specific amenities.

Παροχές

  • Opportunities for professional growth and career development.
  • Competitive remuneration package.
  • Participation in training programs and career advancement opportunities within the Group.
  • Accommodation provided (where required).
  • Three daily meals at the staff restaurant.

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