Branch Manager (Chania, Crete)

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a leading Group of Companies in the mobility sector, listed on the Athens Stock Exchange, recognized as a Best Workplace in Greece and Europe for the past three consecutive years, and with a strong presence across Greece and other countries, a dynamic professional to cover the following position:

Branch Manager (Chania, Crete)

As a Branch Manager, you will be responsible for the overall support and profitability of the branch, ensuring that the team delivers a first-class experience to customers. You will work closely with your colleagues to maintain consistent, high-quality service for both customers and internal stakeholders, while managing a fleet with a high proportion of premium vehicles and ensuring a strong price-performance ratio.

Job Description

• Deliver the Sales results defined in the annual budget of the Branch
• Ensure a positive customer experience & promote additional products and services
• Be responsible daily branch responsibilities and ensure smooth, safe, and efficient operations within the team
• Encourage a positive team culture and participate in hiring, training, evaluating & motivating employees
• Complete performance reviews on all employees and hold regular meetings with the individuals to discuss strengths, weakness and opportunities
• Understand the branch’s vehicles to make the best use of the fleet
• Handle or assist in the resolution of customer service issues if other staff members are unable to
• Encourage improvements in daily work and support the team in delivering excellent service in line with company standards
• Build and maintain a premium relationship with stakeholders
• Demonstrate flexibility and a willingness to support the day-to-day operations of the branch, assisting with various operational tasks as required (e.g. check-ins, refuelling, etc.)
• Support other nearby locations, where reasonable, to support the wider business

Candidate Profile

• 3 – 5 years of proven experience in a similar position, ideally in the car rental industry
• Proven ability to lead, motivate and develop a team
• Strong customer orientation and commitment to delivering an excellent customer experience
• Ability to achieve commercial targets and drive branch performance
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Bachelor's Degree in Business Administration, Economics or Marketing
• Excellent command of the Greek and English language, both written and spoken
• Flexibility to work on a shift basis
• Valid Driving License (Category B)

The Company Offers

• Competitive remuneration package
• Company car, mobile phone and laptop
• Private health insurance for you and your family
• Ticket Restaurant Meal Allowance
• Pension plan
• Annual bonus scheme
• Educational support benefit for employees’ children from nursery school through High School
• Career growth, internal mobility & role-based training opportunities
• Discounts on corporate services and products

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website https://www.adecco.com/el-gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.

Adecco HR is an Equal Opportunity Employer and committed to fostering a diverse and inclusive workplace. All applicants are considered equally, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic characteristics, disability, age, or any other characteristic protected by applicable law. We foster to a workplace where everyone feels respected, valued, and empowered to grow and succeed.