Do you want to make your first step in your international career?
Do you want to work to the world’s most popular and iconic brands?
Is Customer Support your passion?
Our client, a global leader in the rapidly changing Technology Industry is looking for ambitious After Sales Support Coordinators to join their team.
We are looking for professionals that have excellent communicational skills and speak Czech or Slovak language in a native level, to act as the first point of contact for the after sales support. All customer interaction is done via phone, email, and web and warranted by customer response time commitments established by our client.
Responsibilities include:
• Answer inbound calls and customer queries on a polite and timely manner.
• Prioritize and escalate customer requests and problems with products.
• Resolve issues by investigating errors.
• Diagnose and solve complex software, hardware and networking issues
• Create technical action plans for analyzing and resolving customer issues.
• Assigned projects including; documentation review, Beta product participation, product demos, and presenting technical forums.
• Create clear and concise documentation in the form of case management notes and technical tips.
• Provide technical assistance to internal and external customers and partners
• Utilize case management tools and provide case monitoring, status updates, documentation and notifications to customers
• Participate and provide feedback to product design and technical reviews relating to new features and enhancements
• Document all customer interactions and resolutions in the existing case management and knowledge based systems
• Use available support tools to diagnose and resolve product and technical issues
Ask yourself:
• Do I enjoy troubleshooting ?
• Would I like being assisted by somenone like myself?
• Do I enjoy technology and follow the evolution?