IT Support Technician

ICAP Executive Search & Selection, is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.

On behalf of our client, a leading international organization operating in a dynamic and technology-driven environment, is seeking an IT Support Technician to join its IT team based in Piraeus.

IT Support Technician (6224/ITST/ESS/GR)

Location: Piraeus, Greece

This is an excellent opportunity for a tech-savvy and customer-focused professional who enjoys troubleshooting, supporting end users, and contributing to IT improvement initiatives. The successful candidate will provide first-line technical support to office-based and remote users while supporting a broad range of IT systems, hardware, and business applications.

Key Responsibilities:

• User Support & Troubleshooting Serve as the first point of contact for internal users requiring technical assistance.
• Provide support via phone, email, remote tools, and ticketing systems.
• Diagnose and troubleshoot hardware, software, system, and connectivity issues.
• Guide users through issue resolution while maintaining a high level of customer service.
• Escalate complex incidents to the appropriate support teams when required.
• Support users with Microsoft Office applications, particularly Excel.
• Hardware & Systems Support Install, configure, and maintain desktops, laptops, printers, peripherals, and mobile devices.
• Prepare and deploy equipment for new users in accordance with company standards.
• Support network connectivity, VPN access, and basic infrastructure troubleshooting.
• Maintain accurate records of IT assets and equipment inventory.
• Remote Support Provide remote technical support to regional offices and geographically dispersed teams.
• Assist users with software installations, system configurations, and connectivity issues.
• Ensure minimal disruption to business operations through timely issue resolution.
• Documentation & Reporting Record incidents, troubleshooting actions, and resolutions within the IT service management platform.
• Maintain up-to-date user guides, technical procedures, and support documentation.
• Produce reports identifying recurring issues and opportunities for service improvement.
• Continuous Improvement & Projects Support the implementation of new technologies, upgrades, and IT initiatives.
• Research and evaluate new hardware, software, and technology solutions.
• Identify opportunities to improve IT processes, workflows, and user experience.
• Collaborate with the wider IT team on ongoing projects and operational enhancements.

Candidate Profile:

• Education Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience 1–2 years of experience in an IT Helpdesk, IT Support, Service Desk, or Technical Support role.
• Experience supporting end users in a corporate environment.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Advanced Excel troubleshooting and support skills.
• Understanding of computer hardware, peripherals, mobile devices, and networking fundamentals.
• Familiarity with VPNs, antivirus software, communication tools, and diagnostic utilities.
• Ability to diagnose and resolve hardware, software, and connectivity issues both onsite and remotely.
• Experience with ERP systems will be considered an advantage.
• Excellent command of both Greek and English, written and spoken. Additional languages will be considered an asset.
• Strong customer-service orientation and problem-solving mindset.
• Excellent communication and interpersonal skills.
• Ability to interact effectively with stakeholders at all levels.
• Calm and professional approach when handling urgent or high-pressure situations.
• Strong organizational skills with the ability to manage multiple priorities.
• Eagerness to learn, contribute ideas, and support continuous improvement initiatives.

Benefits:

• Opportunity to join a well-established international organization.
• Exposure to diverse technologies and business systems.
• Collaborative and supportive team environment.
• Professional development and career growth opportunities.
• Involvement in exciting IT projects and transformation initiatives.