Claims & Quality Coordinator (Marine Supply)

About Us

We are a marine supply company providing provisions and ship supplies at all major ports in Brazil through a strong logistics network and trusted partners.

Role Overview

We are looking for a motivated and detail-oriented professional to manage claims received from vessels and clients, ensuring timely and effective resolution, while supporting our quality processes and ISO 9001 requirements.

Key Responsibilities

• Handle incoming claims from vessels and clients (pricing, quantities, quality issues)
• Investigate and respond to claims within 24–48 hours
• Coordinate with suppliers and logistics partners for urgent replacements when required
• Maintain clear communication with clients in English (written & verbal)
• Follow up on client evaluation reports and feedback
• Support ISO 9001 procedures and maintain relevant records
• Prepare basic reports and statistics related to claims and performance

Requirements

• 1–3 years of experience in an office, customer service, logistics, or shipping-related role
• Strong communication skills in English (written and spoken)
• Good organizational skills and attention to detail
• Ability to work under pressure and handle time-sensitive situations
• Proficiency in Microsoft Office (Excel, Outlook)

Preferred (not mandatory)

• Experience in shipping, logistics, or supply chain
• Familiarity with quality procedures or ISO standards
• Residence in Nea Smyrni or nearby areas

What We Offer

• Competitive salary based on qualifications (1.000€ – 1.200€ gross)
• Stable working environment in an international business
• Opportunity to gain experience in marine supply and global logistics

Note: This is an operational role (non-managerial).