Marketing Local Process Expert
What’s the role?
We’re looking for a proactive Marketing Local Process Expert. Our people come from all different backgrounds with a shared dedication to high performance and consistent results.
Who is Hilti?
World leader, present in more than 120 countries on 5 continents, 29,000 team members, direct selling company, 250,000 customer contacts per day, more than 30 innovations per year – That’s Hilti. Discover a global group where you can develop your full potential! We excite construction professionals with technologically-leading products, systems and services which outperform and outlast.
"We create enthusiastic customers and build a better future!" We do this by living our values of integrity, courage, teamwork and commitment. This forms the basis for Hilti unique corporate culture and is also the foundation for our long-term success; success that we combine with corporate responsibility and environmental protection.
What does the role involve?
As a Marketing Local Process Expert you will be the owner of the Hilti Products portfolio management in your market. You will work with Marketing Regional Process Expert, Trade Managers, Strategic Marketing especially HOL specialist, pricing team and digital team. You will also work with channels, logistic planners and material masters, and after market services. You will be first level support for sales force to provide product info to increase the customer experience, collaborate with Digital department in the webinar process
You’ll have broad product knowledge on Hilti catalogue, as well as be part of expert network and collaborate cross-department. You will also drive process optimization. This opens lots of career options for the future.
What do we offer?
Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. Go beyond our expectations and we’ll reward you with unrivalled opportunities for personal development and career progression as soon as you’re ready for the next challenge.
Why should you apply?
You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, where a job title is not considered a final destination but the starting point.
We have an excellent mix of people and some of our best team members joined us with no industry experience. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
What awaits you:
- Management of the product portfolio within the product life cycle, including item set up, translation, regular reporting, material planning (SFI)
- Responsible for Hilti website maintenance in PDP and SAP ByD (e.g. product ranges, related products, missing/wrong prices, etc.)
- Jointly collaborate with trade/product managers during INP process and local Trade Day preparation to grant successful launches (INP Plan, etc.)
- Responsible of pricing operational activities (price set-up, catalogue updates) in collaboration with HUB Pricing team, including pricing of Peak Demand service
- Management of tools for estimating and securing price positioning (NSP) and profitability
- First level support for sales force including operational product questions and complaints
- Coordinate the management of training material related to Products and Applications (i.e. translation, local storage in Sharepoint and REDi, etc.)
- Support the onboarding of new MO trade managers (from operational point of view; i.e. explaining the INP processes)
- Management of GDPR consents and collaboration with local Digital Marketing Specialist on data quality topics
- Management and input of Commercial Agreements in the system; Communication to sales force about upcoming expiration of agreements
- Management of repair cost limit (RCL) and collaboration with regional service center (TSC)
- First level support for special product requests for items out of Hilti standard portfolio
(LPS process)
- First level support for issuing product quality certificates
- First level support for Salesforce.com related topics
- Reports to local MO Marketing Head
- Work in synergies with local trade managers and regional process expert. Occasionally with Regional Product Managers
- Actively participate in the E4 Marketing LPE community to share ideas, and continuously improve processes from Hub to MO and vice versa
- Collaborate in other cross-functional teams in marketing, channels, logistic, tool service and sales
- Ensuring the operational excellence
- Drive process improvement activities
- Ensure process documentation and compliance of standards
What you should bring along?
- University degree in the field of marketing, business administration or engineering
- 2+ years of professional experience in marketing, material management, sales or management consulting
- Previous experience in Product Management will be considered a strong advantage
- Excellent business understanding and high affinity for technical products
- Demonstrates strong analytical and conceptual skills
- Basic understanding of processes related to marketing activities
- Strong written and spoken communication and presentation skills in local language and English
- Ability to work with multiple stakeholders locally and at Regional level (should be comfortable to work in a multinational environment)
- Well organized, with excellent planning skills, yet agile and open minded
- Ability to work with deadlines, experience in delivery tasks on time and organize autonomously time and agenda
- Excellent knowledge of Office package (Excel, Powerpoint, Word)
- Knowledge of SAP ByD, Salesforce.com, BOA, JIRA, PowerBI, PDP are a plus
- Availability for short business trips (eg. 2-4 times per year, when required)
Why you will enjoy working for Hilti :
- A friendly, inclusive environment where expressing yourself is appreciated.
- Opportunities to advance your career.
- Continuous Training & Development opportunities through global platforms.
- Multinational environment with opportunities for personal & professional growth.
- Employee Wellbeing: prioritize the wellbeing of our employees with healthcare benefits
- Corporate Responsibility: Contribute to our corporate social responsibility initiatives and be part of a company that gives back to the community.
Hilti provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes.