Customer Service & Logistics Representative

Are you passionate about logistics coordination and ensuring smooth operations?

Do you have experience in Customer Service, preferably in the supply chain sector?

ManpowerGroup Greece, on behalf of its client, a global distributor of specialty materials and a leading producer of essential minerals with over 140 years of successful operation, is seeking a Customer Service & Logistics Representative.

What you will do:

You will coordinate the logistics and delivery of customer orders, ensuring that products reach customers on time and in good condition. The role also includes keeping customers promptly informed about any inquiries related to sales orders, deliveries, or complaints.

Logistic activities:

• Manage cooperation with logistics partners in terms of accuracy, efficiency, and service level
• Control and coordination of import, export, transport, and warehousing processes
• Control and monitor outbound deliveries in export logistics, active monitoring and managing the customer service level of the logistics partners
• Reporting of CS&L activities

Customer service:

• Taking and managing the ordering process
• Overall responsibility for timely, accurate and on-time execution of all orders received from customers
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Respond promptly to customer inquiries; obtain and evaluate all relevant information to handle product inquiries
• Maintain valid and updated offers in the company data base (ERP)
• Invoicing  Customers
• Customers’ complaints handling

What we are looking for:

Experience:

• Minimum 1-3 years of relevant professional Customer Service experience, preferably in the supply chain

Knowledge and skills:

• Strong problem‑solving mindset and persistence
• Excellent written and verbal communication
• Ability to build trustful relationships with customers and logistics partners
• Service‑oriented approach with strong listening and analytical skills
• Reliable, motivated, flexible and team‑oriented
• Experience with ERP systems (SAP preferred)
• Solid MS Office skills
• High attention to detail and accuracy

✔️ Competitive salary packag

✔️ Indefinite-term contract

📖 Continuous training in the field and opportunities for growth and development within a dynamic and evolving work environment

Recruitment Process:

If this role matches your interests, feel free to submit your application directly. Our consultants will contact candidates who meet the above requirements to schedule an interview.

Regarding the next steps, there will be an additional interview with the company/client, either in person or online.

For any clarification regarding the role, you can contact our consultant, Aristeidis Kalofas, at the following email: akalofas@manpowergroup.gr