Do you want to bring your career to the next level?
Are you passionate about security technology?
Is Technical Support your passion?
Our client, a global leader in the rapidly changing Security industry is looking for ambitious Technical Support Specialists to join their team.
The Role
Successful applicants will have an excellent opportunity to be part of a great team, dedicated to solving customers’ most complex problems and help secure the world’s information. All customer interaction is done via phone, email, and web and warranted by customer response time commitments established by our client.
Responsibilities include:
• Diagnose and solve complex software, hardware and networking issues
• Create technical action plans for analyzing and resolving customer issues.
• Assigned projects including; documentation review, Beta product participation, product demos, and presenting technical forums.
• Create clear and concise documentation in the form of case management notes and technical tips.
• Provide technical assistance to internal and external customers and partners
• Utilize case management tools and provide case monitoring, status updates, documentation and notifications to customers
• Participate and provide feedback to product design and technical reviews relating to new features and enhancements
• Document all customer interactions and resolutions in the existing case management and knowledge based systems
• Use available support tools to diagnose and resolve product and technical issues
You should also ask yourself:
• Do I enjoy troubleshooting?
• Was I born for technology and systems?
• Do I want to work on the customers’ side?
If your answer is yes, then this role is for you!