Are you a proactive professional who thrives in collaborative, fast-paced environments? A leading global provider of packaging solutions for diverse industries is looking for an experienced colleague to join their customer service operations team.
In this dynamic role, you will work within a supportive international network to optimize field force deployment across Greece. If you want to utilize your strong technical background and excellent communication skills in an impactful, hybrid position based in Athens, this is the right opportunity for you!
The Service Operations Coordinator will have the following responsibilities:
- Executing resource planning and scheduling of the Customer Service Organization field force for a defined market area.
- Selecting and booking Service Delivery Engineers for specific projects and technical tasks.
- Identifying and matching the best engineer for each task based on their specific technical competence and skills.
- Planning and scheduling all types of field activities, mandatory kits, and solution kits in a timely, high-quality manner.
- Participating in the analysis of short- and mid-term capacity constraints and coordinating capacity adjustment actions.
- Driving operational planning, forecasting, and effective implementation of mandatory and solutions kits.
- Collaborating closely with an international network of Resource Planners, Service Administrators, Directors, and Service Delivery Managers.
- Participating in continuous improvement activities and the implementation of planning best practices.