TOR Hotel Group is a family-owned business with a
long heritage in hospitality, which dates back to 1925 and the opening of the
first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has
continued its long tradition with the creation of 5 unique hotels in Northern
Greece.
Join Eagles Resort team in a fast
growing working environment as a
Rooms Division Manager
Location: Ouranoupolis, Halkidiki & Thessaloniki*
*During the winter season the candidate will be working at our premises in Thessaloniki.
Key Responsibilities:
- Oversee
the daily operations of the rooms division, including front office, housekeeping
and guest services department
- Ensure
that Front desk and Concierge operations (check in/out, payments, keep area
tidy, answer and redirect all incoming calls and e mails, receive letters or
packages and distribute them) are carried out in a smooth and exceptional
manner, manage all tasks, their respective delegation and follow-up; schedule
shifts
- Maintain
effective communication with all related departments especially housekeeping,
maintenance and reservations to ensure seamless service delivery
- Have
constant detailed hotel product knowledge, up to date with guest, VIP arrivals
and events within the Resort premises
- Operate
within departmental budget and monitor expenses to assure financial objectives
are met
- Ensure
that all guest registrations are completed and correspond with Fidelio PMS
guest information
- Handle
all guest requests / complaints; oversee the procedure and offer guidance and
support entire team; maintain high visibility with guests and employees
- Participate
in staff selection procedure, identify training needs, train and supervise the
departmental team members, perform employee appraisals
- Monitor and evaluate guest feedback, ensure guest satisfaction and
continuously improve services and amenities
- Supervise
that health and safety standards are met and that all employees work in a safe
environment and have knowledge of recent health and safety regulations
- Prepare
reports for management information
Qualifications / Personal characteristics:
- Minimum
3 years of experience in a similar position ideally within a 5* Luxury Hotel
- Excellent
knowledge of English language; a second language (German, Russian or French)
will be considered as an asset
- Computer
literacy and experience in Opera / Fidelio programs
- Degree
/ Diploma in Hotel Management
- Excellent
time management, multitask and organizational skills
- Strong
communicative, interpersonal, managerial and problem solving skills
Benefits:
- Competitive
salary remuneration
- Career
development in a fast paced growing work environment
- Daily
meals and single room accommodation
- Training
opportunities
- Private
health insurance
TOR Hotel Group is an equal
opportunity employer committed to hiring a diverse workforce and sustaining an
inclusive culture. We are proud to offer excellent and professional working
environment and further career development to passionate professionals.
www.torhotelgroup.gr/career