HotelsNest is an online travel agency dedicated to providing high-quality booking services and reliable customer support to travelers worldwide.
We are looking for a Support Agent to join our team, working remotely and focusing on reservation handling, customer communication, and coordination with hotels and partners.
The ideal candidate has a strong background in hotel reservations and is confident in delivering outstanding support both by telephone and in written communication through email or chat.
Requirements:
- Minimum 3 years of experience in a hotel or travel agency reservation department.
- Excellent command of English, both written and spoken.
- Outstanding telephone manner and strong written communication skills for email and chat support.
- Strong communication skills and a customer-focused mindset.
- Ability to handle multiple tasks, follow procedures, and work with attention to detail.
- Comfortable working with booking systems and online platforms.
- Experience with CRM systems is welcomed and considered an advantage.
- Team spirit, reliability, and a professional attitude in daily communication.
Benefits:
- Remote work (work from home).
- Full training provided.
- Company laptop provided.
- Stable position in a growing online travel company.
- Friendly and professional working environment.
- Competitive salary based on experience and skills.