Avaton Luxury Beach Resort - Relais & Chateaux (www.avaton.com) is seeking a friendly and customer-oriented Night Auditor to join our dynamic team.
Position Overview
The Night Auditor is responsible for overseeing all front office operations during the night shift, ensuring the smooth, secure, and professional running of the resort while maintaining the highest standards of service. The role combines guest service responsibilities with night auditing and financial control, requiring discretion, accuracy, and a calm, service-oriented approach in line with Relais & Chateaux luxury hospitality standards.
Key Responsibilities
Front Office & Guest Service
- Act as the main point of contact for guests during the night shift
- Welcome late arrivals and assist with early departures in a professional and courteous manner
- Handle guest requests, inquiries, and complaints promptly and discreetly
- Ensure guest safety, comfort, and confidentiality throughout the night
- Provide information about the resort's facilities, services, and local attractions
- Ensure a clean and organized front desk area
- Adhere to all company policies and procedures
- Coordinate with other departments to fulfill guest requests and resolve issues
- Maintain accurate guest records and handle cash transactions
- Handle guest inquiries, requests, and complaints promptly and professionally
Night Audit & Financial Control
- Perform the night audit accurately and in a timely manner
- Balance daily revenue, payments, and cash transactions
- Prepare and verify financial reports for management
- Close the business day in the PMS and ensure data accuracy
Operational & Security Duties
- Monitor the property during night hours and ensure compliance with safety procedures
- Coordinate with security and maintenance teams when required
- Report any incidents, irregularities, or maintenance issues to management
- Ensure a smooth handover to the morning shift
Standards & Compliance
- Maintain 5★ service standards and professional appearance at all times
- Follow company policies, internal controls, and brand standards
- Respect confidentiality and handle sensitive information responsibly