Our client, a dynamic and leading company in the Oil & Gas industry, is seeking a passionate and experienced Manager to lead its team and drive its success forward. You will play a crucial role in overseeing the full cycle of customer operations across the zone (South Europe, Middle East, India and Africa), implementing strategic initiatives, and mentoring a talented team. If you are a dynamic leader with a proven track record, excellent communication skills and a passion for innovation we want to hear from you!
The responsibilities of the Deputy Customer Operation & Service Manager include:
- Supervise the day-to-day back-office operations (order-to-cash) across all customers within the region.
- Support and guide team, on complex orders /deliveries, customer issues, and claims resolution.
- Monitor KPIs and ensure team targets are achieved in alignment with business expectations.
- Serve as an escalation point for operational issues and customer relations
- Oversee accurate data maintenance and invoicing procedures, ensuring alignment with contracts and pricing agreements.
- Validate pricing inputs, approve credit notes, and support the management of rebate accruals and commission reporting.
- Ensure compliance with internal control policies, sanctions checks, and external regulatory standards.
- Monitor inventory availability and forecast finished goods needs based on historical and contractual data.
- Analyze performance metrics and contribute to operational improvement plans in coordination with Regional Manager.
- Lead, train, and evaluate team of COS Officers, promoting a high-performance and customer-centric culture.
- Conduct objective setting, appraisals, and contribute to recruitment and training initiatives.
- Foster cross-functional collaboration and share best practices to drive efficiency and service excellence.