Sales Complaints Agent (Thessaloniki)

Adecco HR is the world’s leading provider of human resources services and is certified in Greece in accordance with the international standard ISO 9001:2015 in the fields of recruitment, selection and temporary staffing. On behalf of ZeniΘ, the first integrated energy provider in Greece, Adecco is seeking one (1) candidate to fill the following position: 

Sales Complaints Agent (Thessaloniki)

The Company:

ZeniΘ, the first integrated energy provider in Greece, supplies natural gas and electricity nationwide. The company’s mission is to meet the energy needs of modern Greek households, businesses and industrial facilities by delivering high-quality, comprehensive energy solutions across the country. The company’s successful and long-standing growth is based on the significant benefits of natural gas and its strong commitment to customer satisfaction, providing safe, reliable and high-level services to both residential and corporate customers.

Key Responsibilities:

• Manage and resolve customer complaints related to external sales channels and internal call center operations, ensuring timely and compliant resolution.
• Handle complaints submitted through regulatory bodies (Consumer Ombudsman, RAE) and personal data inquiries.
• Collaborate with Legal, Customer Care and internal departments to investigate cases and provide official responses.
• Communicate with customers and partners to gather information, clarify issues and propose solutions.
• Monitor, record and maintain complaint data, documentation and correspondence in CRM and internal systems.
• Review sales call recordings and evaluate responses from sales channels to ensure quality and compliance.
• Process, verify and manage customer supply contracts and related documentation.
• Provide operational support to external agents, internal teams and customers via email and phone.
• Prepare reports, updates and tracking lists for internal stakeholders.

Qualifications:

• High school diploma required; Bachelor’s degree will be considered an asset
• Proficiency in MS Office and CRM systems
• Good command of English
• Ability to quickly learn and adapt to internal systems and procedures

Company Benefits:

• Competitive compensation package
• Opportunities for growth and career development
• Ongoing training funded by the company
• Structured, modern and friendly working environment

We respect your personal data:

ZeniΘ is committed to providing a safe, inclusive and respectful environment for all employees, candidates and customers, free from any form of discrimination, harassment or sexual harassment. The company aims to ensure that all members of its workforce feel truly equal and empowered to perform at their best, regardless of race, nationality, color, religion, gender, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation or any other characteristic.

Following the collection and evaluation of CVs, only candidates who meet the requirements of the position will be contacted to schedule an interview.

All applications are treated in strict confidence.