Reservations executive

RESERVATIONS EXECUTIVE - MYKONOS

Join our Asty Mykonos Team !

Asty Mykonos Hotel & Spa, promise to guests tailor-made genuine hospitality!

This Cycladic modern hotel is composed of 35 luxury Suites and located on Drafaki area in the heart of Mykonos.

This five star minimal-chic hotel offers sheer relaxation, refined discreet luxury services to its guests and sophisticated Aegean culture and hospitality.

Asty Mykonos Hotel & Spa, is currently seeking to recruit for the above project in Mykonos, professional for the position of

RESERVATIONS EXECUTIVE MYKONOS

(Code: RSV MYK)

Responsible for execute and monitor on a daily basis the Reservations dept. operation reaching Hotel’s revenues goals.

QUALIFICATIONS:

• High school diploma & University degree would be considered as a plus
• Experience working in sales or reservation department, preferably in the hospitality industry for 4* or 5* properties
• Customer-service experience & understanding
• Excellent written and verbal communication skills both in English & Greek (any additional third foreign language would be considered as a plus)
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Proficient in Microsoft Office Suite
• Data entry experience in PMS programs
• Flexible working hours

RESPONSIBILITIES:

• Assisting and advising customers who may be choosing from a variety of accommodation options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting hotel facilities or other services
• Answering any questions customers might have about the reservation process (arrange transportation, rent car, etc.)
• Updating rate levels and availability in booking channels according to the general strategy provided by the Sales Director.
• Room Allocation in the PMS, implementation of Sales strategy, Reporting on a weekly & monthly basis.
• Updating content for IDS, website, etc
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as concierge services, room type upgrades, Restaurant reservations or other activities (excursions, scuba diving, yacht renting, etc.)
• Support provided to customers who may need to amend, cancel a reservation, or change room type (flexibility and empathy)
• Responsible for customer rating channels such as TripAdvisor & Booking.com (provide constructive feedback & answer to guests’ feedback)

BENEFITS:

• Indefinite Duration contract.
• Remote / Work from Home job.
• Competitive compensation package
• Pleasant working environment
• Supportive management
• Excellent opportunities for career progression
• An attractive package of benefits is offered according to qualifications.
• Should you wish to be a member of Asty Mykonos team, please send us your CV with a photo.
• All applications will be treated in the strictest confidence.
• CV’s with no reference code and not fulfilling the above prerequisites won’t be taken under consideration.