Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to excellence and growth. We are seeking a highly motivated Waiter/Waitress to make a memorable dining experience.
Job Role : As a Waiter/Waitress at Miraggio Thermal Spa you are an integral part of the dining experience, responsible for providing exceptional guest service to our guests. Your role is to ensure that guests have a memorable and enjoyable dining experience by taking orders, serving meals, and accommodating special requests.
Key Responsibilities:
- Guest Welcome: Greet guests as they arrive at the restaurant and provide menus
- Order Taking: Take guests' food and beverage orders, ensuring accuracy and noting any dietary restrictions or special requests
- Food and Beverage Service: Serve meals and beverages promptly and accurately, following established presentation and service standards
- Menu Knowledge: Familiarize yourself with the restaurant's menu, including daily specials and wine selections. Describe and recommend menu items to guests
- Guest Service: Provide attentive and personalized service to guests, offering recommendations, answering questions, and ensuring an enjoyable dining experience
- Table Maintenance: Maintain clean and well-organized dining tables, including setting and resetting tables and ensuring proper tableware and condiments are available
- Order Accuracy: Verify the accuracy of orders before serving them to guests. Address any discrepancies or issues with orders promptly
- Cash Handling: Process guest payments accurately, handle cash, credit cards, and mobile payments, and maintain a balanced check or cash drawer
- Upselling: Suggest additional items or special promotions to enhance the guest experience and increase revenue
- Teamwork: Collaborate with kitchen staff and other service team members to ensure efficient service and a seamless dining experience
- Special Requests: Accommodate special guest requests, such as dietary preferences, allergies, or personalized dining experiences, with a focus on exceeding customer expectations
- Safety and Cleanliness: Follow hygiene and sanitation standards, including personal hygiene and the cleanliness of dining areas
Qualifications:
- High school diploma or equivalent. Additional hospitality education or service training is a plus
- 2-3 years minimum experience on similar position , leadership in hospitality strongly required
- Excellent knowledge of Greek and English languages. Third language will be considered accordingly
- Exceptional communication
- Familiarity with POS (Point of Sale) systems for order processing and cash handling
- Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position
- Availability to work in shifts, including evenings, weekends, and holidays
Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.
If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!
All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.
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