About Us
Welcome to Darya-J, a brand-new boutique luxury hotel near the heart of Athens. Inspired by Japandi aesthetics and guided by the philosophy of Japanese culture, our 34-room property blends minimal elegance with warm, personalized hospitality.
With its refined interiors, curated lifestyle experiences, and breathtaking roof garden, Darya-J is a destination where guests breathe in the energy of the city while enjoying a sanctuary of balance and harmony. Every interaction reflects our commitment to excellence and authentic service.
Position Overview
As Front Office Agent, you will be the first point of contact for our guests, delivering a seamless and memorable experience from arrival to departure. You will ensure efficient front desk operations while providing personalized, high-level service that reflects the boutique luxury identity of Darya-J.
Key Responsibilities
- Welcome and assist guests with professionalism and warmth
- Perform smooth and efficient check-in and check-out procedures
- Handle reservations, room allocations, and billing accurately
- Respond promptly to guest inquiries, requests, and complaints
- Provide personalized recommendations and concierge support
- Coordinate with Housekeeping and other departments
- Maintain accurate guest records in Hotelizer (or similar PMS)
- Process payments and ensure correct financial procedures
- Upsell rooms and hotel services when appropriate
- Ensure compliance with hotel policies and service standards
- Handle emergency situations calmly and professionally