IT Support Engineer

As part of the Help Desk Team, the IT Support Engineer will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target.

Job duties:

• Users Support in Headquarters and our remote locations by resolving requests from our ticketing system
• Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators
• Troubleshooting hardware and software issues of corporate PCs and laptops.

• BSc degree in Information Technology or related field
• Minimum 1 year of experience in a similar role
• Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)
• Knowledge of Computer hardware and software
• Experience in Antivirus and Antispam Software
• Understanding basic principles of networking and IP telephony
• Very good communication skills and team player

• Competitive remuneration package & extra benefits
• Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 11 years)
• Among top industries in international market trends
• Multiple learning & career opportunities