Front Desk Agent

About Zélia Halkidiki

Zélia Halkidiki Resort & Spa is an adults-only 5-star resort with 105 rooms and suites, offering stunning views of the Aegean Sea and Mount Olympus. The resort is dedicated to delivering exceptional guest experiences through luxury, personalized service, and attention to detail.

The Front Desk Agent plays a crucial role as the first point of contact for guests, creating memorable experiences and ensuring smooth front office operations.

Key Responsibilities

• Guest Check-in/Check-out: Efficiently handle guest arrivals and departures, ensuring a smooth and welcoming experience.
• Guest Services: Provide prompt, courteous, and professional assistance to guests, addressing inquiries, requests, and complaints.
• Reservations: Manage reservations, cancellations, and modifications, ensuring accurate record-keeping and occupancy optimization.
• Administrative Tasks: Perform data entry, generate reports, handle financial transactions, and assist in daily front office operations.
• Collaboration: Coordinate with other departments to ensure seamless guest experiences.

• Previous experience in a luxury hotel or resort setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in Protel PMS and/or other relevant computer systems.
• Passion for hospitality and commitment to delivering exceptional guest experiences.
• Fluency in English; additional language skills are an advantage.

• Competitive salary and generous benefits.
• Opportunities for career advancement within an emerging hospitality brand.
• Work alongside talented professionals in a dynamic, luxury environment.
• Accommodation, meals, and transportation to and from the hotel.
• A supportive and professional team culture focused on exceptional hospitality.