Front Office Manager / Υπεύθυνος Υποδοχής

THE ROLE

Simantro Resort, a 5-star hotel located in Sani, Halkidiki, is seeking a capable and reliable professional to join its Front Office team for the 2027 season. Reporting to the Hotel Manager, the successful candidate will be responsible for the effective operation of the Front Office, ensuring consistently high service standards, excellent team performance, and smooth coordination with all hotel departments.

KEY RESPONSIBILITIES

• Lead and supervise the Front Office, Reception, and Guest Services teams.
• Ensure professional and efficient guest experience throughout arrival and departure.
• Maintain an active presence in the lobby and engage directly with guests.
• Handle guest requests and complaints, ensuring prompt and effective service recovery.
• Oversee reservations, room allocation, billing, and payment procedures.
• Work closely with housekeeping, reservations, sales, and maintenance to ensure room readiness and guest satisfaction.
• Monitor daily occupancy, arrivals, departures, VIP guests, groups, and special requests.
• Ensure compliance with operational procedures, cash handling controls, and company standards.
• Recruit, train, guide, and continuously develop the Front Office team.
• Organize work schedules and manage departmental staffing effectively.
• Support the Hotel Manager in fostering a strong service culture and achieving operational and financial objectives.

CANDIDATE PROFILE

We are looking for a professional who combines a high standard of hospitality with strong organizational and managerial skills.

The ideal candidate will have:

• Proven experience as a Front Office Manager, Assistant Front Office Manager, or in a similar senior Front Office position in a 4- or 5-star hotel
• Strong leadership and people management skills
• Excellent communication skills and the ability to handle guest interactions effectively
• A proactive approach, strong problem-solving skills, and the ability to remain calm under pressure
• Excellent knowledge of hotel operations, PMS systems, particularly Pylon, and Front Office control procedures
• Commercial awareness and an understanding of key performance indicators, including occupancy, ADR, upselling, and revenue optimization
• Excellent command of Greek and English. Knowledge of additional foreign languages will be considered an advantage
• Strong organizational skills and attention to detail
• Flexibility and availability to work shifts when required

• Position of responsibility within the management team of a 5-star hotel
• Professional working environment focused on quality and performance
• Competitive remuneration based on experience and qualifications
• Accommodation and meals

APPLICATIONS

If you have the required experience and wish to join a team committed to excellence, we invite you to submit your CV.

All applications will be treated with the utmost confidentiality.