Hotel Operations Manager

Are you a hospitality professional who thrives on the "art of the stay"? We are a charming, 40-room boutique hotel nestled in the island of Crete, dedicated to offering our guests an authentic Mediterranean experience paired with 4-star excellence.

We are looking for a Hotel Operations Manager who is as passionate about Cretan hospitality (Philoxenia) as they are about operational efficiency. You will be the heartbeat of the hotel, ensuring that every guest feels like royalty and every team member feels like family.

Main responsibilities as Operations Manager:

• Oversee the daily pulse of the property.
• Balance seamless behind-the-scenes logistics with a visible, welcoming presence for our guests.
• Manage Front Office, Housekeeping, and F&B teams to ensure 4-star standards are consistently met.
• Act as the primary point of contact for guest relations, turning feedback into opportunities for excellence.
• Monitor room inventory, manage local supplier relationships, and oversee maintenance schedules.
• Recruit, train, and inspire a small, dedicated team to deliver personalized service.
• Assist in budget management, cost control, and maximizing RevPAR through smart operational decisions.

• At least 3–5 years in a management role within a 4 or 5-star hotel environment.
• Fluency in English and Greek is essential. A third language (German or French) is a major plus.
• You aren’t afraid to jump in and help the team during a busy check-in or a breakfast rush.
• A deep appreciation for Cretan culture and the ability to recommend the best hidden gems to our guests.
• Proficiency with PMS software (e.g., Protel, Mews, or similar) and Microsoft Office.

• Commensurate with experience, plus performance-based bonuses.
• A high degree of autonomy in a boutique setting where your ideas actually matter.
• Comfortable accommodation options and seasonal meals included.

Information

If this Hotel Operations Manager role sounds appealing to you, we want to hear from you today! Apply online now! 

For more information, you can contact at hospitality@randstad.gr or at +30 694 418 5342

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.