We are seeking for a dedicated Night Auditor to join our team. This is an exciting oportunity for someone looking to work in a fast paced enviroment and playing a central role on making a difference in our guests' experience.
- Greeting guests and performing all check in procedures in a professional and friendly manner.
- Provide information about the hotel.
- Upsell & Cross Sell hotel services to maximize revenue.
- Act as a concierge by providing information about local attractions, services, events.
- Handle guests complaints and issues in a timely and professional manner.
- Answer phone calls and respond inquiries about room availability, rates and services.
- Handle reservations, cancellations and special requests.
- Process guests check outs, payments and invoicing.
- Maintain a clean and organized front desk area at all times.
- Perform additional administrative tasks when required.
- Complete all night auditing procedures according to the SOPs and standards of the company.
- Report to the Front Office Manager.