Sales Coordinator

• Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts
• Follow up all requests until they are closed
• Prepare and send proposals to clients within the agreed timeframe
• Ensure that orders are logged are processed quickly and with accuracy
• Keep the sales information systems updated
• Coordinate with all departments in order to ensure that clients requests are handled efficiently
• Handle and resolve client’s complaints
• Prepare Presentations for clients / prospects
• Ensure that all reports are provided to clients in accuracy and within the agreed time frame
• Perform visits to clients along with Sales Executives when necessary, according to Sales Plan
• Coordinate contract implementation meetings and make all necessary actions for the smooth client onboarding
• Log all interactions with clients in the relevant CRM tool
• Answer to every incoming call and respond to emails
• Adhere to company policies and guidelines and ensure that the communication style is in line with the LeasePlan’s General Rules and brand identity
• Meet all agreed SLA’s and Key Performance Indicators (KPI’s)

• 2+ years of experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus
• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset
• Customer services experience over the telephone
• Excellent Customer service skills
• Ability to type with speed and accuracy
• Proficiency in English - verbal and written
• Knowledge of CRM tools and relevant system applications
• Knowledge of supporting and administrative processes
• IT literate with excellent command of MS Office suite

Personal Traits

• Excellent interpersonal and communication skills – verbal and written
• Effective on rapport building in order to develop trust and strong relationship with clients
• Ability to manage data collection and filing
• Ability to multitask
• Strong listening skills
• Being able to use empathy (Interpersonal sensitivity)
• Be able to divert pressure and keep calm under stressful conditions

• The company offers a competitive salary package, as well as the opportunity of working in a constantly growing and modern environment, with career development prospects.