Guest Experience Agent  

Sandblu Group is currently in search of:

Guest Experience Agent  

Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.

At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.

This opportunity forms part of the launch of our upcoming exciting project, a luxury sister property & restaurant located on the Santorini Caldera. As a new addition to our portfolio, this concept will offer a distinctive expression of luxury hospitality and gastronomy, shaped by its exceptional setting and the unique character of Santorini, while providing an opportunity to contribute to the creation of a truly exceptional destination.

Discover more: Sandblu Restaurant Gallery, Nectar Restaurant Gallery and Blu Restaurant Gallery or find us on social media at Sandblu, Nectar Restaurant and Blu Restaurant.

Job responsibilities:

• Welcome, check in, and check out guests while delivering a warm, personalized, and seamless experience from arrival to departure.
• Serve as a key point of contact for guests, proactively identifying preferences, requests, and opportunities to enhance their stay.
• Manage Front Office duties including reservations support, room allocations, guest postings, cashier operations, daily reports, and maintaining accurate PMS records.
• Review arrivals, departures, in house guests, pending requests, and handovers to ensure smooth continuity between shifts.
• Handle guest inquiries and service recovery situations promptly, following through personally to ensure satisfaction.
• Coordinate closely with Housekeeping, Maintenance, Food & Beverage, Spa, and other departments to ensure guest requests and operational matters are resolved efficiently.
• Support guest arrivals, group movements, and special occasions while maintaining a smooth and personal service approach.
• Maintain excellent Front Office presentation and ensure guests are welcomed and assisted throughout their stay.
• Promote the hotel's restaurants, experiences, and services through thoughtful and genuine recommendations.
• Keep guest profiles, preferences, comments, and follow up notes accurately updated.
• Ensure all daily postings, billing, cashier procedures, and departmental closures are completed accurately and on time.
• Maintain clear handovers, communicating outstanding matters and guest follow ups to the next shift.
• Uphold the property's luxury service standards, confidentiality, grooming requirements, and professional procedures at all times.

Job requirements:

• Minimum 2 years of experience in Front Office, Guest Relations, or a similar guest facing role, preferably within a luxury or boutique hotel environment.
• Warm, confident, and polished communication style, with a genuine passion for personalized guest service.
• Fluent English required, Greek and additional languages are considered an asset.
• Strong problem solving and service recovery skills, with the ability to handle guest requests with discretion and professionalism.
• Proficiency in Opera PMS and MS Office, with confidence in check-ins, check-outs, guest postings, reporting, and maintaining accurate guest profiles.
• Highly organized, proactive, and detail oriented, with the ability to remain calm and effective in a fast-paced environment.
• Strong cash handling skills, including accurate cashier procedures and end of shift closing.
• Professional appearance and impeccable grooming in line with luxury hospitality standards.

Job benefits:

• Tailored Compensation | Competitive remuneration package customized to fairly reflect your profile and expertise.
• Staff Residences: Shared accommodations of up to 2 pax, with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
• Meal Plan while in Santorini | Balanced and freshly prepared meals served in welcoming staff dining setting.
• Exclusive Staff Privileges | Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
• Pathway to Growth & Development | Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
• Recognition & Rewards | Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.

Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.

If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.

RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.