Job Title: Captain
Location: On site
Job Type: Seasonal
Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative 5* resort committed to excellence and growth. We are seeking a highly motivated Captain to have a memorable dining experience.
Job Role: As a Restaurant Captain at Miraggio Thermal Spa Resort you play a pivotal role in ensuring a seamless and exceptional dining experience for our guests. You are responsible for supervising the dining room staff, coordinating service, and maintaining the highest standards of service quality and guest satisfaction.
Key Responsibilities:
- Staff Supervision: Oversee the restaurant's front-of-house staff. Provide guidance, direction, and performance feedback to maintain a professional and motivated team.
- Service Coordination: Coordinate guest seating, table assignments, and table turnover to ensure efficient service and guest satisfaction. Collaborate with the host/hostess to optimize seating arrangements.
- Guest Welcome: Greet guests warmly, assist with seating, and accommodate special requests.
- Menu Knowledge: Maintain excellent knowledge of menu offerings, specials, wines, and cocktails to provide informed recommendations.
- Order Accuracy: Verify the accuracy of orders before they are served to guests. Ensure that presentation and service meet the restaurant's standards.
- Guest Assistance: Address guest inquiries, concerns, and requests, providing efficient solutions while maintaining a high level of service quality.
- Table Maintenance: Monitor table setup, cleanliness, and organization to ensure that each table meets the restaurant's standards. Assist in resetting tables for the next guests.
- Teamwork: Collaborate with kitchen staff to ensure food orders are prepared and served promptly. Communicate guest preferences, dietary restrictions, and special requests to the kitchen.
- Guest Recognition: Build relationships with repeat guests and personalize service to elevate their dining experience.
- Reservations: Manage reservations, ensuring optimal table allocation and seating plans. Record reservation details and maintain an organized reservation system.
- Sales and Upselling: Actively promote menu items, wine pairings, and special promotions to enhance guest satisfaction and maximize revenue.
- Safety and Cleanliness: Ensure compliance with hygiene, food safety, and health regulations while addressing safety issues promptly.
Requirements:
- Bachelor's degree in hospitality, tourism, or a related field is preferred.
- Minimum 2-3 years of experience in a similar position, with proven leadership in hospitality.
- Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
- Exceptional communication and leadership skills.
- Familiarity with POS (Point of Sale) systems for order processing and cash handling.
- Ability to prioritize, multitask, and work effectively under pressure.
- Availability to work in shifts, including evenings, weekends, and holidays.
Benefits:
- We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth.
- We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.
If you are a dedicated and experienced professional in the hospitality sector, with a passion for guest service, join our team and be part of our journey towards excellence!
All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.
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