Looking for a role where your love for the Serbo-Croatian/Bosnian language and helping others plays a major factor? We are hiring on behalf of our client for the role of Croatian/Serbian/Bosnian Travel Customer Service Care Agent - Remote/On-site. In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.
Responsibilities
- Manage incoming chat, mail or phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies