TOR
Hotel Group is a family-owned business
with a long heritage in hospitality, which dates back to 1925 and the opening
of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family
has continued its long tradition with the creation of 4 unique hotels in
Northern Greece. We continue with On Residence a myth
coming alive, bringing the glory of the past to the city center.
Join our team for a
full time contract in a fast growing working environment in
The Excelsior (SLH) as a
Front Office Agent
Location: Thessaloniki, Greece
Position Summary
The Front Office Agent will have to provide
excellent customer focused service to all guests according to company’s
standards with a view to maximizing guest satisfaction.
Key Responsibilities:
- Ensure a
polite and warm welcome to all guests, manage all department’s related
operations (check in/out, payments, keep front desk tidy, answer and redirect
all incoming calls and e mails, receive letters or packages and distribute
them)
- Build full
knowledge of hotel, services and local area
- Monitor
front office expenses, order material supplies and all necessary hotel
documents
- Maintain at
all times a high standard of personal appearance and hygiene
- Ensure
excellent response to all guest requests / complaints; maintain confidentiality
of guest’s information and follow proper protocol
Qualifications / Personal characteristics:
- Minimum 2
years’ experience in a similar position ideally within a 5* Luxury Hotel
- Excellent
knowledge of English language; a second language (German, Russian or Turkish)
will be considered as a plus
- Computer
literacy and experience in Opera / Fidelio programs
- Strong
interpersonal and organizational abilities, problem solving person
- Pleasant
personality with enviable customer service skills, a team player passionate
about the job and focused on providing high quality results
Benefits:
- Competitive
salary remuneration
- Career
development in a fast paced growing work environment
- Daily lunch
- Private
health insurance
- Training
opportunities
TOR Hotel Group is
an equal opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. We are proud to offer excellent and
professional working environment and further career development to passionate
professionals.