International Customer Support Specialist

Jobistas is currently seeking on behalf of its client, one of Greece’s leading food processing and exporting companies, International Customer Support Specialist.

About the Role

• End-to-end order and claim management for international customers
• Daily communication with clients to ensure an excellent customer experience
• Act as a liaison between departments (Production, Warehouse, QA, Logistics, Finance)
• Monitor order execution, resolve issues proactively, and follow up until closure
• Ensure accuracy of documentation, timelines, and service KPIs in a fast-paced environment

Requirements

• Minimum 2 years of proven experience in international customer service within FMCG
• Candidates with only national experience will not be considered
• Excellent command of English (additional languages are a strong advantage)
• Excellent knowledge of MS 365, with strong Excel skills
• Strong organizational, communication, and problem-solving abilities
• Team player, eager to learn and continuously improve
• Ability to perform under pressure in a fast-paced, export-oriented environment
• Willingness to relocate to Larisa

Company Offers

• Competitive salary package
• Stable role in a growing international FMCG organization
• Exposure to global markets and leading international customers
• Opportunities for professional development and career growth