About Us
Welcome to Darya-J, a brand-new boutique luxury hotel nearthe heart of Athens. Inspired by Japandi aesthetics and deeply rooted in Japanese culture and philosophy, our 34-room property blends minimal elegance with warm hospitality.
With a stunning roof garden and thoughtfully designed spaces, Darya-J is more than a hotel, it is a lifestyle destination where guests can breathe in the rhythm of city life, connect through curated events, and experience refined simplicity. Every detail reflects balance, harmony, and authentic service.
Position Overview
As Front Office Manager, you will lead and oversee all front office operations, ensuring an exceptional guest journey from arrival to departure. You will inspire and guide the reception team while maintaining the highest standards of service, efficiency, and professionalism expected in a boutique luxury environment.
Key Responsibilities
- Lead, supervise, and support the front desk team in daily operations
- Ensure smooth and efficient guest check-in and check-out procedures
- Deliver personalized guest service and exceed expectations
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Resolve operational and guest-related issues with confidence and discretion
- Recruit, interview, and select front office team members
- Train, coach, and motivate staff to maintain luxury service standards
- Prepare weekly staff schedules based on occupancy and labor forecasts
- Monitor and control departmental budgets and financial reports
- Ensure accurate use of Hotelizer (or similar PMS) and reporting systems
- Coordinate closely with Housekeeping, F&B, and other departments
- Ensure compliance with hotel policies and procedures
- Manage emergency situations calmly and effectively