Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.
We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.
As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.
Recognized for a 2nd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.
We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.
Join Us!
As part of its development Volton strengthens its human resources in Athens and seeks a Telesales Team Leader.
We are seeking a skilled Telesales Team leader to join our team and take responsibility for the successful execution of TS projects, ensuring that our objectives are met with precision and efficiency.
Responsibilities
- Daily on-the-job coaching of the team to improve their sales skills (objection handling, active listening, closing techniques)
- Implement and oversee phone script structure, adding or modifying segments to maximize conversion
- Analyze team performance metrics and provide actionable feedback to each team member
- Manage and track ongoing campaigns’ progress, ensuring service level and answer rate targets are met
- Lead daily team meetings to align goals, provide motivational support, and identify training needs
- Develop and propose training sessions to address performance gaps
- Adjust dialer settings and strategies (retry ratios, call flow) to maximize productivity
- Support collaboration with Quality Control and Training teams to enable a culture of continuous improvement