Reservations Agent

Alemagou Beach Bar Restaurant is currently looking for a dedicated Reservation Agent to become an integral part of our team. This role is essential in providing exceptional service to our guests from the moment they plan their visit.

Responsibilities:

• Manage reservation inquiries via phone, email, and online booking platforms, providing prompt and courteous service.
• Collaborate with the front office and other departments to ensure a seamless guest experience.
• Process reservations, modifications, and cancellations with attention to detail.
• Offer personalized service by understanding guest preferences and requirements.
• Contribute to achieving the company's financial goals by optimizing booking strategies and occupancy rates.

Requirements:

• A minimum of 2 years' experience in a similar role within the hospitality industry.
• Strong communication and interpersonal skills, with proficiency in English. Additional languages are a plus.
• Excellent phone etiquette and ability to manage multiple tasks efficiently.
• Familiarity with reservation software and proficient in MS Office applications.
• Ability to work under pressure, handle stressful situations, and adapt to changing environments.
• Detail-oriented with a passion for providing guests with an exceptional booking experience.
• A team player with a positive attitude.

• Alemagou offers a competitive salary, an enjoyable working atmosphere, and includes accommodation and meals.

If you are passionate about the hospitality industry and committed to providing excellent customer service, we would love to hear from you.

We look forward to the opportunity to meet you and welcome you to our team!