IT Support Engineer

About Astir

Located in Vouliagmeni on the Athenian Riviera, Astir brings together Astir Palace, Astir Marina, and Astir Beach in one distinctive destination, shaped by more than 50 years of heritage. A high-end ecosystem where hospitality, leisure, and lifestyle coexist with clarity, purpose, and respect for its legacy.

Behind every experience lies a team of people who share a commitment to quality, authenticity and thoughtful service. At Astir, we believe that our people are central to everything we do. We offer a professional, inclusive, and growth-focused work environment, where collaboration is encouraged, diverse perspectives are valued, and continuous learning is actively supported.

Joining Astir means becoming part of a destination defined by understated elegance, attention to detail, and meaningful experiences — not only for our guests, but for the people who bring Astir to life every day.

Job Description :

We are looking for a hands-on Level 2 IT Support Engineer to actively troubleshoot, maintain and improve the company’s IT infrastructure and end-user environment. The role acts as an escalation point for Level 1 support, while also being directly involved in system administration, networking and infrastructure-related tasks. 

Main Responsibilities:

• Act as second level support and escalation point for complex IT incidents
• Perform hands-on troubleshooting on workstations, servers and network infrastructure
• Install, configure and maintain Windows systems and corporate applications
• Administer Active Directory, Group Policy, user accounts and access rights
• Support and administer Microsoft 365 / Office 365 (Exchange, Teams, SharePoint)
• Configure, support and troubleshoot wired & wireless networks
• Perform hands-on support on enterprise networking equipment (Fortinet, Cisco)
• Virtualization platforms (VMware, Proxmox, Hyper-V)
• Participate in infrastructure changes, upgrades and migrations
• Analyze recurring incidents and implement long-term fixes
• Maintain technical documentation and operational procedures
• Work closely with Level 1 Support, providing guidance and technical mentoring

Skills Required:

• Bachelor’s degree in computer science or a related field
• Strong hands-on experience in an IT Support Engineer / Level 2 role
• Very good knowledge of:
• Windows OS (desktop & server administration)
• Active Directory, Group Policy and access management
• Microsoft 365 / Office 365 Administration
• Practical experience with networking (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
• Ability to troubleshoot complex, real-world IT issues end-to-end
• Experience working in corporate IT environments
• Strong problem-solving skills and ability to work independently
• Good communication skills and team-oriented mindset
• Working Schedule: Shift-based role, Monday to Sunday, including evenings and late-night hours

Nice to Have (Plus)

• Hands-on experience with Cisco & Fortinet firewalls and switches
• Experience with virtualization platforms (VMware, Proxmox, Hyper-V)
• Experience with monitoring, backup or security tools
• Relevant certifications (Microsoft, Cisco, Fortinet, VMware)

What we offer 

• Competitive compensation package
• Full-time employment
• Modern and evolving IT environment
• Exposure to real infrastructure and hands-on technical work
• Continuous learning and professional development
• Friendly, collaborative and technically driven team