Spa Receptionist

Guest Welcome: Warmly greet guests upon arrival, creating a welcoming and relaxing atmosphere in line with spa standards.

Reservations & Scheduling: Manage spa bookings, appointments, and daily schedules efficiently using the spa’s reservation system.

Guest Assistance: Provide information on treatments, therapists, spa facilities, and products. Guide guests through the check-in and check-out process.

Communication: Coordinate with therapists and spa staff to ensure smooth operation of treatment schedules and guest flow.

Administrative Duties: Handle payments, maintain accurate records, answer phone calls and emails, and ensure all front desk procedures are followed.

Presentation & Cleanliness: Maintain a tidy, elegant, and calming reception area at all times.

Product Knowledge: Promote and recommend suitable spa treatments and retail products to enhance each guest’s wellness journey.

Teamwork: Support the spa team by coordinating needs, communicating updates, and assisting colleagues when required.

• Proven experience as a Spa Receptionist or in a similar role within luxury hospitality.
• Familiarity with reservation or booking systems (spa software experience is an advantage).
• Fluency in English; additional languages are a plus.
• Strong knowledge of spa treatments, services, and products.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Professional, discreet, and dedicated to delivering a premium guest experience.

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.