Reservations Agent

We are currently seeking a motivated candidate to join our Reservations Department.

The selected candidate will be responsible for providing booking and reservation services to customers over the phone or via email, with a focus on delivering excellent customer service.

Responsibilities

• Handle booking and reservation inquiries from customers over the phone or via email
• Assist customers in making and modifying reservations according to their preferences and needs.
• Process payments and send confirmation details to customers promptly and accurately
• Address any issues that may arise with bookings or reservations, ensuring swift resolution to maintain customer satisfaction
• Collaborate with the hotel personnel to coordinate guest stays, ensuring all requests are accommodated and guests have an excellent experience

• Fluency in oral and written English
• PC literacy and good knowledge of MS Office
• Customer-focused attitude with a dedication to providing exceptional service
• Ability to work effectively as part of a team
• Strong attention to detail and accuracy in handling reservations and customer information
• Availability to work morning and afternoon shifts, as well as weekends and holidays

• A supportive work environment, where you feel valued and appreciated
• Career and development opportunities within the organization
• Mentorship and guidance from experienced professionals in the field
• Group Health Insurance (after the first 6 months).
• Competitive remuneration package, based on experience.